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Hi
I have not ordered from there and probably wont till I hear their response to you. Thats too bad Raw Granola is spendy too. I order from rawvegansource.com I live in Wa state and they are only 2 hours from me so when I go to Seattle I go in person I have yet to order thru mail but I know they are reliable that way too.(a friend said her orders are always on their way within 24hours when ordered on a weekday) They are a buyers club so you pay 10bucks to join on your first order and you will see the savings b/c their prices are always a little lower than everywhere else. I got a 1lb bag of organic raw cacao butter for 14.99 and many other amazing deals. Try them next time I know they are reliable.
Namaste
I've noticed some companies are just really inconsiderate of their customers. I hope you get a reply. I ordered sea kelp noodles from the Sea Kelp Company and they overcharged me by about $10. I emailed them and I never got an email back. I refuse to order from them anymore.
Kind of the same experience here, but don't be worried -- you'll get your items eventually.
I ordered my K-tec blender at RawGuru and was happy with the low price and quick shipping (and the awesome blender itself), so next I ordered a big box of food goodies, tempted by the free shipping on orders over $100. When that second order arrived, three items were missing -- one of them, I was told, was on backorder, but I was wondering about the other (rather expensive) two.
After I sent two inquiring emails to RawGuru (a few days' apart), I was told the items are on their way, and the two missing items arrived within a few days -- they were just backordered without notice.
So don't worry, RawGuru's not a fraud at all. It is, though, a one-man business and I'm guessing the logistical issues are getting out of hand often with backordered items.
I think communication with the customer is important. When you are NOT told about backordered items or items no longer carried, I believe this is inconsiderate, and I take that into consideration when deciding whether or not to order from the same person again.
superfood2, I personally think you're right on that one. I tried to present my case impartially since different people are going to view it with different priorities (i.e. supporting a small raw business versus the importance of good customer service).
Let us know how your order ends up, anabanana!