Rawguru.com problems

anabanana

So I ordered some delicious goodies from rawguru.com..i love this website and everything that it offers. I was dissapointed though when my order came and the granola, which i payed for was missing! i have called and emailed rawguru and they still havent replied to me...i was wondering if anyone else has had problems with this website? or advice on what to do? thank you!