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Wow! I have not heard the word Birkenstock for a few years now. I have heard great things about them although I have never bought them myself.
Here might be some possibilities:
Size? Maybe their sizes are different than other shoes?
Allergies? Maybe you have a reaction to the materials it is made of?
Wrong type of shoe for you? Not all things are for everyone.
I would contact Birkenstock anyway, it can't hurt to try to get a refund or maybe a credit?
I just bought a pair of MBT's from Amazon.com, they just came today and they feel amazing, you might want to check them out instead?
yeah, the size is right and no allergy but gosh my feet hurt so bad when i wear them ..... i dont have proof i bought them unless it's on the computer at happy feet