I want to try this but the cancellation procedure is unclear

karenokareno Raw Newbie

Hi! I am new to raw foods and really enjoy this website. If I become a member, HOW does cancellation work when/if I don't want/cannot pay the monthly fee? The site says "cancel anytime" but does not specify how this is done. I have experienced frustrating situations in the past where it is really easy to join something but very hard to cancel a subscription. Thanks in advance for the honest answer to this question!

christinem8366

Answers

  • TammiTrueTammiTrue Raw Master

    I haven't canceled my membership but I know Laura Jane is usually around to answer questions. I'll send her a ping for you. 

  • The RawtarianThe Rawtarian Raw Superstar

    Hi Karen!

    Great question - It is a monthly subscription that renews automatically until you cancel. There is no minimum, though, so you can cancel after one month if you like. Basically, when you check out your credit card will be charged the monthly rate once. Then, thirty days later you will be charged again. However, as mentioned, you can cancel the renewal any time before the first thirty days so that you won't get charged again.

    To cancel you can just email me and I can do it for you, or you can do it within The Rawtarian Subscription Centre or in PayPal directly - whichever works best for you!

    If you have any other questions, don't hesitate to let me know :)

  • billielimbillielim Raw Newbie

    Dear Rawatarian

    Where do I find the subscription center to cancel my subscription? My account status shows that my subscription has expired, but I was just charged a reoccurring auto subscription.

    Can someone help me with this please?  Thank you.

     

    Billie

     

  • ClaireTClaireT Raw Master
    edited August 10
    billielim said:

    Dear Rawatarian

    Where do I find the subscription center to cancel my subscription? My account status shows that my subscription has expired, but I was just charged a reoccurring auto subscription.

    Can someone help me with this please?  Thank you.

     

    Billie

     

     If you go to the main page and hover over your name that's in the top right corner of the site, a dropdown menu will appear. The subscription center is on that list. 

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