burning smell from dehydrator

just using it for the first time and there is a faint burning smell. Also a bit of smoke. I took out all the trays but there did not appear to be anything wrong/burning. I did notice a fan, should that be running? It was not, just the coils getting red and then fading. This the typical excaliber 9 tray most people use.

Comments

  • burning smell subsided, but it is totally quiet. Is that normal too? I thought they 'hummed' while they worked.

  • yes they do hum which is the fan running. It sounds like yours is broken. I would phone your supplier right away. The fan should run all the time.

    Best of luck.

  • so bummed! talked to my supplier who referred me to excaliber. I guess the motor is burned out and they are sending replacement parts. No dehydrating for a while! Has anyone ran into this issue before?

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