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burning smell subsided, but it is totally quiet. Is that normal too? I thought they 'hummed' while they worked.
yes they do hum which is the fan running. It sounds like yours is broken. I would phone your supplier right away. The fan should run all the time.
Best of luck.
so bummed! talked to my supplier who referred me to excaliber. I guess the motor is burned out and they are sending replacement parts. No dehydrating for a while! Has anyone ran into this issue before?